[neilio]

Hi there -

I just upgraded my mini to the most recently version of OS X 10.6 (I'm an ADC member) and have noticed a new issue. The fact that this started appearing when I upgraded the OS could be a coincidence, but it was working great before, so I'm not sure.

Basically the remote (a Logitech Harmony 880) no longer just controls Plex. When I move up and down, or hit the select button, the volume on the mini changes, or iTunes starts playing, etc.

I've tried rebooting the Mac, quitting and restarting plex, etc. but to no avail.

Is this a known issue?

[Atrus]

neilio, on Aug 20 2009, 06:26 AM, said:

Hi there -

I just upgraded my mini to the most recently version of OS X 10.6 (I'm an ADC member) and have noticed a new issue. The fact that this started appearing when I upgraded the OS could be a coincidence, but it was working great before, so I'm not sure.

Basically the remote (a Logitech Harmony 880) no longer just controls Plex. When I move up and down, or hit the select button, the volume on the mini changes, or iTunes starts playing, etc.

I've tried rebooting the Mac, quitting and restarting plex, etc. but to no avail.

Is this a known issue?

10.6 is not supported yet. I few things has been fixed for 10.6 in Plex 0.8.2 but there are still a couple of issues. They will be fixed when the developers have 10.6 installed on their machines, which will take a few more weeks. So I would recommend patience. Do not update to 10.6 on the machine that you want to have a fully functional Plex on, not until word has been given on the site.

[Adam K]

neilio, on Aug 20 2009, 05:26 AM, said:

Hi there -

I just upgraded my mini to the most recently version of OS X 10.6 (I'm an ADC member) and have noticed a new issue. The fact that this started appearing when I upgraded the OS could be a coincidence, but it was working great before, so I'm not sure.

Basically the remote (a Logitech Harmony 880) no longer just controls Plex. When I move up and down, or hit the select button, the volume on the mini changes, or iTunes starts playing, etc.

I've tried rebooting the Mac, quitting and restarting plex, etc. but to no avail.

Is this a known issue?

i have this exact problem and just signed up to the forum to see if anyone else has it. obviously they do

almost tempted to go back to 10.5 as my main use for my mac is a plex media centre.

how annoying

[ghirsch516]

Adam K, on Aug 25 2009, 01:55 PM, said:

i have this exact problem and just signed up to the forum to see if anyone else has it. obviously they do

almost tempted to go back to 10.5 as my main use for my mac is a plex media centre.

how annoying

Use the free trial of Remote Buddy. It will solve the remote problem. Hopefully the bug will be fixed by the time the trial expires.

[tukten]

I just upgraded my Mac Mini to Snow Leopard and am experiencing the same issue with my Harmony One. It controls Plex OK, but arrow down brings up a translucent volume window and Front Row and iTunes turn on when I use the remote's Play button... Are the wonderful devs here working on a harmony update for 10.6? Or can anyone suggest a custom configuration for Harmony remotes that would work OK on 10.6?

[dude111]

same issue here.

it really does seem that the core of the OS has been overhauled. i can't find a remote process that can be killed.

[Wokker]

Same problem here. My media center is totally useless now....

[RinusMaximus]

I installed snow leopard before reading the forums, stupid, I know... Now I'm stuck with the famous remote issues everyone else is experiencing and I'd rather not rollback my installation.

Is it possible to release a bug fix version of Plex that takes care of the issue?

[FortyRock]

1) edit /System/Library/LaunchAgents/com.apple.RemoteUI.plist (must be root)

2) replace file with contents as follows:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
</dict>
</plist>

3) Save and reboot

Hope this helps and gives others some more ideas. For iTunes, went into the preferences and disabled the remote option under Devices, but that didn't do anything (perhaps another reboot is needed - don't know and can't try that right now).

~40R

[JCWeinberg]

FortyRock, on Aug 29 2009, 03:56 PM, said:

1) edit /System/Library/LaunchAgents/com.apple.RemoteUI.plist (must be root)

2) replace file with contents as follows:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
</dict>
</plist>

3) Save and reboot

Hope this helps and gives others some more ideas. For iTunes, went into the preferences and disabled the remote option under Devices, but that didn't do anything (perhaps another reboot is needed - don't know and can't try that right now).

~40R

Do this, and also delete /System/Library/LoginPlugins/BezelServices.loginPlugin

I did both of these and now iTunes doesn't pop up, volume doesn't get changed and FrontRow is dead.

[Apocrathia]

JCWeinberg, on Aug 29 2009, 01:02 PM, said:

Do this, and also delete /System/Library/LoginPlugins/BezelServices.loginPlugin

I did both of these and now iTunes doesn't pop up, volume doesn't get changed and FrontRow is dead.

It's a little bit backwards, but I can confirm that this works fine. You just no longer have your volume overlay when you change your volume, or the clicks. This is fine for me since my volume always stays on max and I control the volume through my tv, as i have a dedicated plex system. However, if you are running on a desktop system that you have other uses for, this could prove to be a bit of a problem.

[FortyRock]

Apocrathia, on Aug 29 2009, 02:24 PM, said:

It's a little bit backwards, but I can confirm that this works fine. You just no longer have your volume overlay when you change your volume, or the clicks. This is fine for me since my volume always stays on max and I control the volume through my tv, as i have a dedicated plex system. However, if you are running on a desktop system that you have other uses for, this could prove to be a bit of a problem.

Fantastic. Also verified that if "Always On" is enabled in Plex, the remote will still relaunch Plex.

Looks like this solution (workaround, rather) is just fine for the dedicated HTPC scenario.

Thanks for the missing pieces to the puzzle, folks!

[RinusMaximus]

This workaround works for me as well. I my case it was enough to simply rename /System/Library/LoginPlugins/BezelServices.loginPlugin, that makes it easier to rollback the changes once a fix has been incorporated into Plex.

Thanks for the help guys.

[Apocrathia]

RinusMaximus, on Aug 29 2009, 02:33 PM, said:

This workaround works for me as well. I my case it was enough to simply rename /System/Library/LoginPlugins/BezelServices.loginPlugin, that makes it easier to rollback the changes once a fix has been incorporated into Plex.

Thanks for the help guys.

That's all i did with both the plugin and the plist. just append .bak to it and your fine. At least we're in the clear for now. Hopefully 8.3 will begin to include more snow kitty support & optimizations. (and possibly absolute ordering support in the library)

[SpiderPig2810]

FortyRock, on Aug 29 2009, 05:56 PM, said:

1) edit /System/Library/LaunchAgents/com.apple.RemoteUI.plist (must be root)

2) replace file with contents as follows:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
</dict>
</plist>

3) Save and reboot

Hope this helps and gives others some more ideas. For iTunes, went into the preferences and disabled the remote option under Devices, but that didn't do anything (perhaps another reboot is needed - don't know and can't try that right now).

~40R

I can not save the file again. I am the admin of my Mac mini. What do i wrong? I changed the rights for my "Name" and admin, but i still can not save it after changing it.

[mapexvenus]

Does Remote Buddy fix all the issues? I will not be upgrading to SL until I know that my remote is still going to be useful.

[JCWeinberg]

mapexvenus, on Aug 30 2009, 02:43 AM, said:

Does Remote Buddy fix all the issues? I will not be upgrading to SL until I know that my remote is still going to be useful.

I was still having issues even with remotebuddy. After making the changes described above everything works 100% without remote buddy.

[jkang29]

JCWeinberg, on Aug 30 2009, 05:28 AM, said:

I was still having issues even with remotebuddy. After making the changes described above everything works 100% without remote buddy.

Yes it works for me, too except now my wireless mighty mouse right click doesn't work. Other mouse functions I assigned to it doesn't work either. Only primary button works. strange?? When I restore the two files back to original, mouse works fine. I suppose I can live with it for a while, but I've grown so used to right mouse click I don't know how long I can last...

[RinusMaximus]

SpiderPig2810, on Aug 30 2009, 02:24 AM, said:

I can not save the file again. I am the admin of my Mac mini. What do i wrong? I changed the rights for my "Name" and admin, but i still can not save it after changing it.

You have to do this from the Terminal (Applications/Utilities/Terminal).

sudo vi /System/Library/LaunchAgents/com.apple.RemoteUI.plist

Then type in your root password and edit the file in VI. Google the VI commands, because they are a bit odd.

For renaming the other file use the following command in the Terminal.

sudo mv /System/Library/LoginPlugins/BezelServices.loginPlugin/ /System/Library/LoginPlugins/BezelServices.loginPlugin.bak/

Hope that helps.

[falloutc]

FYI..Renaming Bezel Services turns off many other featured on a Mac Book Pro including dimness control on the F1/F2 buttons and volume control on F3-F5.