49 replies to this topic

[Tobias Hieta]

Hello,

Just pushing a point update to 0.9.5.3 with build number 309. This fixes a very annoying "socket leak" when publishing servers to myPlex. It could make some distributions to lock up and leak a lot of resources. All users are encouraged to upgrade!

unRAID: http://plex-download...31-i386.tar.bz2
Synology: http://plex-download...309-cf5540b.spk
ReadyNAS: http://plex-download...524cf73-x86.bin (yes ReadyNAS has a different build number, don't fret)
QNAP: http://plex-download...5.3.30_x86.qpkg

Ubuntu users get it from the apt source directly

Enjoy!

[ZiGGiMoN]

RPM's updated too.

repo and direct website. Se more here.

/Mark

[ProblematicLlama]

Ah excellent. Looks like a nice list of fixes. Any news on the progress of the transcoding bug, which stops Plex from being able to transcode after it fails once? It's been affecting quite a few of us. If you're unable to come up with a fix at present, it would at least be nice to be able to restart the server remotely through the webUI as a temporary workaround solution.

Just installed. Is it me or is the WebUI snappier?

[Bill Taroli]

Should not the links at http://www.plexapp.c...ms-download.php be updated as well? I see the older link there for the ReadyNAS download, at least...

[Tobias Hieta]

Should not the links at http://www.plexapp.c...ms-download.php be updated as well? I see the older link there for the ReadyNAS download, at least...

They will, I just don't know how to do that *new a work*

[Bill Taroli]

Another question.... your note above said this was build 309. But the link for ReadyNAS version says 307, not 309. I've applied it to my NAS and it seems unhappy. D:

oh wait... nevermind. I see the note up at the top. But something is wrong. Trying to re-apply. Waited forever for that chmod to finish. :-\ We'll see if it does better this time.

[luchinim@msu.edu]

Big problems with this release. To be fair it's be since January that i've updated but when i installed 0.9.5.3.309 all my clients stopped working.

I created a myPlex account and published the server so that I could log in and that allowed my iPad client to see content. However, all the videos that used to play now just throw up the "Couldn't start playback" "Plex was unable to play this video" message.

For my Roku's it's worse. They don't even see the server anymore, either by discovery or manually adding.

Please help, where's the steps on what i need to do to reconfigure this so that it works.

Thanks,
-Mark

[Tobias Hieta]

Big problems with this release. To be fair it's be since January that i've updated but when i installed 0.9.5.3.309 all my clients stopped working.

I created a myPlex account and published the server so that I could log in and that allowed my iPad client to see content. However, all the videos that used to play now just throw up the "Couldn't start playback" "Plex was unable to play this video" message.

For my Roku's it's worse. They don't even see the server anymore, either by discovery or manually adding.

Please help, where's the steps on what i need to do to reconfigure this so that it works.

Thanks,
-Mark

What hardware and OS are you using? Can you post logs?

[kindrudekid]

Big problems with this release. To be fair it's be since January that i've updated but when i installed 0.9.5.3.309 all my clients stopped working.

I created a myPlex account and published the server so that I could log in and that allowed my iPad client to see content. However, all the videos that used to play now just throw up the "Couldn't start playback" "Plex was unable to play this video" message.

For my Roku's it's worse. They don't even see the server anymore, either by discovery or manually adding.

Please help, where's the steps on what i need to do to reconfigure this so that it works.

Thanks,
-Mark

same here ... but i cant access it on my android , maybe its due to custom ICS ROM....
http://forums.plexapp.com/index.php/topic/38950-issues-on-ics-based-roms/

[samukas]

ALso had issues with this released on my Synology. It wouldn't scan my library (manual, schedules or even started by sickbeard). Reverted back to the previous 9.5.3 version and it detected immediately my new episodes.

[Richie]

Hi Tobias,

I'm afraid neither 0.9.5.3 or 0.9.5.3.309 have fixed the 'daily crash' problem for me. PMS still crashes once per 18-24 hours on my unRAID server.

Can i do anything to help diagnose the problem? If you need me to post a log, could you please tell me where to find it / copy the data from, sorry, noob at the whole 'log' thing.

Thanks

[Tobias Hieta]

Hi Tobias,

I'm afraid neither 0.9.5.3 or 0.9.5.3.309 have fixed the 'daily crash' problem for me. PMS still crashes once per 18-24 hours on my unRAID server.

Can i do anything to help diagnose the problem? If you need me to post a log, could you please tell me where to find it / copy the data from, sorry, noob at the whole 'log' thing.

Thanks

If it's the same error I saw on other platforms then you should be able to see a socket leak. The best way to do that is to use the util 'lsof'. First you need the process id of Plex Media Server. That is found with

ps axuww |grep Plex

Look for the process that is 'Plex Media Server' not something about plugins. Process ID (PID) is the first column.

The run lsof

lsof -p <pid from above>

If you see tons of open TCP sockets that are in state "CLOSE_WAIT" then I know what kind of bug it is.

Does anyone else on unRAID see the same problem with the 309 build?

[Tobias Hieta]

ALso had issues with this released on my Synology. It wouldn't scan my library (manual, schedules or even started by sickbeard). Reverted back to the previous 9.5.3 version and it detected immediately my new episodes.

Can you post logs? If you have problems with the scanner I would like to see Plex Media Server.log and Plex Media Scanner.log

I might have botched the synology build. I really need to get a synology device....

[Richie]

This is what i got...

COMMAND   PID USER   FD   TYPE     DEVICE SIZE/OFF    NODE NAME
Plex    20272 root  cwd    DIR       8,33     1656  540861 /mnt/cache/.PLEX/0953.309
Plex    20272 root  rtd    DIR        0,1        0       1 /
Plex    20272 root  txt    REG       8,33  3884804  766648 /mnt/cache/.PLEX/0953.309/Plex Media Server
Plex    20272 root  mem    REG        0,1    25128     789 /lib/libnss_dns-2.11.1.so
Plex    20272 root  mem    REG        0,1    53805     790 /lib/libnss_files-2.11.1.so
Plex    20272 root  mem    REG        0,1      373    2575 /usr/lib/locale/en_US.utf8/LC_IDENTIFICATION
Plex    20272 root  mem    REG        0,1       23    2571 /usr/lib/locale/en_US.utf8/LC_MEASUREMENT
Plex    20272 root  mem    REG        0,1       59    2569 /usr/lib/locale/en_US.utf8/LC_TELEPHONE
Plex    20272 root  mem    REG        0,1      155    2570 /usr/lib/locale/en_US.utf8/LC_ADDRESS
Plex    20272 root  mem    REG        0,1       77    2567 /usr/lib/locale/en_US.utf8/LC_NAME
Plex    20272 root  mem    REG        0,1       34    2578 /usr/lib/locale/en_US.utf8/LC_PAPER
Plex    20272 root  mem    REG        0,1  1163682    2576 /usr/lib/locale/en_US.utf8/LC_COLLATE
Plex    20272 root  mem    REG        0,1   256324    2577 /usr/lib/locale/en_US.utf8/LC_CTYPE
Plex    20272 root  mem    REG        0,1  1337012     549 /lib/libcrypto.so.0.9.8
Plex    20272 root  mem    REG        0,1   291032     514 /lib/libssl.so.0.9.8
Plex    20272 root  mem    REG        0,1    89496    2407 /usr/lib/libsasl2.so.2.0.23
Plex    20272 root  mem    REG        0,1    90353     773 /lib/libresolv-2.11.1.so
Plex    20272 root  mem    REG        0,1    44324    2484 /usr/lib/liblber-2.4.so.2.5.4
Plex    20272 root  mem    REG       8,33   341159  752060 /mnt/cache/.PLEX/0953.309/libdbus-1.so.3
Plex    20272 root  mem    REG        0,1   256280    2591 /usr/lib/libldap-2.4.so.2.5.4
Plex    20272 root  mem    REG       8,33   214354  752049 /mnt/cache/.PLEX/0953.309/libidn.so.11
Plex    20272 root  mem    REG        0,1  1649149     799 /lib/libc-2.11.1.so
Plex    20272 root  mem    REG        0,1   115236    2517 /usr/lib/libgcc_s.so.1
Plex    20272 root  mem    REG        0,1   175870     542 /lib/libm-2.11.1.so
Plex    20272 root  mem    REG        0,1   950432    2510 /usr/lib/libstdc++.so.6.0.13
Plex    20272 root  mem    REG        0,1    12248     544 /lib/libutil-2.11.1.so
Plex    20272 root  mem    REG        0,1    38496     557 /lib/librt-2.11.1.so
Plex    20272 root  mem    REG       8,33   101848  766633 /mnt/cache/.PLEX/0953.309/libz.so.1
Plex    20272 root  mem    REG       8,33   366003  752056 /mnt/cache/.PLEX/0953.309/libssl.so.1.0.0
Plex    20272 root  mem    REG       8,33  1666887  766647 /mnt/cache/.PLEX/0953.309/libcrypto.so.1.0.0
Plex    20272 root  mem    REG       8,33   973545  766646 /mnt/cache/.PLEX/0953.309/libiconv.so.2
Plex    20272 root  mem    REG       8,33  4425848  766634 /mnt/cache/.PLEX/0953.309/libpython2.7.so.1.0
Plex    20272 root  mem    REG       8,33  3679580  766653 /mnt/cache/.PLEX/0953.309/libfreeimage.so.3
Plex    20272 root  mem    REG       8,33    56716  752062 /mnt/cache/.PLEX/0953.309/libavahi-common.so.3
Plex    20272 root  mem    REG       8,33    76545  752055 /mnt/cache/.PLEX/0953.309/libavahi-client.so.3
Plex    20272 root  mem    REG       8,33     9188  752057 /mnt/cache/.PLEX/0953.309/libnatpmp.so.1
Plex    20272 root  mem    REG       8,33    40485  766645 /mnt/cache/.PLEX/0953.309/libminiupnpc.so.8
Plex    20272 root  mem    REG       8,33    16317  766641 /mnt/cache/.PLEX/0953.309/libboost_system.so.1.47.0
Plex    20272 root  mem    REG       8,33   128331  766642 /mnt/cache/.PLEX/0953.309/libboost_thread.so.1.47.0
Plex    20272 root  mem    REG       8,33   266649  766654 /mnt/cache/.PLEX/0953.309/libboost_iostreams.so.1.47.0
Plex    20272 root  mem    REG       8,33  1057597  752041 /mnt/cache/.PLEX/0953.309/libboost_regex.so.1.47.0
Plex    20272 root  mem    REG       8,33   139679  766658 /mnt/cache/.PLEX/0953.309/libboost_filesystem.so.1.47.0
Plex    20272 root  mem    REG       8,33    97162  766635 /mnt/cache/.PLEX/0953.309/libboost_signals.so.1.47.0
Plex    20272 root  mem    REG       8,33   429256  766655 /mnt/cache/.PLEX/0953.309/libboost_program_options.so.1.47.0
Plex    20272 root  mem    REG       8,33   295122  766650 /mnt/cache/.PLEX/0953.309/libsoci_core-gcc-3_0-3.0.0.so
Plex    20272 root  mem    REG        0,1   116867     521 /lib/libpthread-2.11.1.so
Plex    20272 root  mem    REG       8,33   727366  766638 /mnt/cache/.PLEX/0953.309/libsqlite3.so.0
Plex    20272 root  mem    REG        0,1    13147     763 /lib/libdl-2.11.1.so
Plex    20272 root  mem    REG        0,1       57    2574 /usr/lib/locale/en_US.utf8/LC_MESSAGES/SYS_LC_MESSAGES
Plex    20272 root  mem    REG        0,1      286    2579 /usr/lib/locale/en_US.utf8/LC_MONETARY
Plex    20272 root  mem    REG        0,1     2454    2568 /usr/lib/locale/en_US.utf8/LC_TIME
Plex    20272 root  mem    REG        0,1       54    2572 /usr/lib/locale/en_US.utf8/LC_NUMERIC
Plex    20272 root  mem    REG       8,33  1693705  766644 /mnt/cache/.PLEX/0953.309/libxml2.so.2
Plex    20272 root  mem    REG       8,33  1069988  766652 /mnt/cache/.PLEX/0953.309/libavformat.so.52
Plex    20272 root  mem    REG       8,33  5964560  766656 /mnt/cache/.PLEX/0953.309/libavcodec.so.52
Plex    20272 root  mem    REG       8,33   108144  766649 /mnt/cache/.PLEX/0953.309/libavutil.so.50
Plex    20272 root  mem    REG       8,33   240088  751889 /mnt/cache/.PLEX/0953.309/libswscale.so.0
Plex    20272 root  mem    REG       8,33   106299  766651 /mnt/cache/.PLEX/0953.309/libsoci_sqlite3-gcc-3_0-3.0.0.so
Plex    20272 root  mem    REG       8,33   370443  752063 /mnt/cache/.PLEX/0953.309/libcurl.so.4
Plex    20272 root  mem    REG       8,33   159469  766643 /mnt/cache/.PLEX/0953.309/libjemalloc.so.1
Plex    20272 root  mem    REG        0,1   140829     555 /lib/ld-2.11.1.so
Plex    20272 root    0u   CHR      136,1      0t0       4 /dev/pts/1 (deleted)
Plex    20272 root    1u   CHR      136,1      0t0       4 /dev/pts/1 (deleted)
Plex    20272 root    2u   CHR      136,1      0t0       4 /dev/pts/1 (deleted)
Plex    20272 root    3w   REG       8,33   508435  522448 /mnt/cache/.PLEX/Library/Plex Media Server/Logs/Plex Media Server.log
Plex    20272 root    4u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root    5u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root    6u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root    7u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root    8u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root    9u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root   10u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root   11u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root   12u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root   13u   REG       8,33 13079552  750798 /mnt/cache/.PLEX/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db
Plex    20272 root   14u  0000        0,7        0       3 anon_inode
Plex    20272 root   15u  0000        0,7        0       3 anon_inode
Plex    20272 root   16u  0000        0,7        0       3 anon_inode
Plex    20272 root   17u  IPv4    1047370      0t0     TCP *:32400 (LISTEN)
Plex    20272 root   18u  0000        0,7        0       3 anon_inode
Plex    20272 root   19u  0000        0,7        0       3 anon_inode
Plex    20272 root   20u  0000        0,7        0       3 anon_inode
Plex    20272 root   21r  0000        0,7        0       3 anon_inode
Plex    20272 root   25r  FIFO        0,6      0t0 1047736 pipe
Plex    20272 root   26w  FIFO        0,6      0t0 1047736 pipe
Plex    20272 root   27r  FIFO        0,6      0t0 1047724 pipe
Plex    20272 root   28r  FIFO        0,6      0t0 1047871 pipe
Plex    20272 root   29u  unix 0xf0604c00      0t0 1047737 socket
Plex    20272 root   30w  FIFO        0,6      0t0 1047725 pipe
Plex    20272 root   31u  0000        0,7        0       3 anon_inode
Plex    20272 root   32u  0000        0,7        0       3 anon_inode
Plex    20272 root   33u  0000        0,7        0       3 anon_inode
Plex    20272 root   34u  sock        0,5      0t0 1047419 can't identify protocol
Plex    20272 root   35u  IPv4    1047420      0t0     UDP *:32414 
Plex    20272 root   36u  IPv4    1047421      0t0     UDP *:32410 
Plex    20272 root   37u  IPv4    1047422      0t0     UDP *:32413 
Plex    20272 root   38u  IPv4    1047423      0t0     UDP unRAID:53578 
Plex    20272 root   39u  IPv4    1047424      0t0     UDP 192.168.1.100:49738 
Plex    20272 root   40u  IPv4    1047425      0t0     UDP unRAID:44724 
Plex    20272 root   41u  IPv4    1047426      0t0     UDP 192.168.1.100:46491 
Plex    20272 root   42r  FIFO        0,6      0t0 1048786 pipe
Plex    20272 root   44r  FIFO        0,6      0t0 1047901 pipe
Plex    20272 root   46r  FIFO        0,6      0t0 1047913 pipe
Plex    20272 root   48w  FIFO        0,6      0t0 1047872 pipe
Plex    20272 root   49w  FIFO        0,6      0t0 1047902 pipe
Plex    20272 root   50r  FIFO        0,6      0t0 1048625 pipe
Plex    20272 root   51r  FIFO        0,6      0t0 1048062 pipe
Plex    20272 root   52w  FIFO        0,6      0t0 1048787 pipe
Plex    20272 root   54w  FIFO        0,6      0t0 1048626 pipe
Plex    20272 root   56w  FIFO        0,6      0t0 1047914 pipe
Plex    20272 root   57w  FIFO        0,6      0t0 1048063 pipe

[Tobias Hieta]

This is what i got...

So not the same problem.

Can you explain what happens? It stops answering when you go to the media manager or?

Check for the Plex Media Server.log, should be in your home directory ~/Library/Application Support/Plex Media Server/Logs/Plex Media Server.log

Best to upload it to dropbox or something similar. Do it next time the PMS dies or hangs or whatever happens to it. Note that the log will be erased every time you restart the server, so make the copy first before restarting.

Thanks.

[Richie]

So not the same problem.

Can you explain what happens? It stops answering when you go to the media manager or?

Check for the Plex Media Server.log, should be in your home directory ~/Library/Application Support/Plex Media Server/Logs/Plex Media Server.log

Best to upload it to dropbox or something similar. Do it next time the PMS dies or hangs or whatever happens to it. Note that the log will be erased every time you restart the server, so make the copy first before restarting.

Thanks.

Thanks, i'll post the log next time i get a crash. As far as i can tell the process just terminates. If i am watching a movie, it will just stop and then the relevant media section, e.g. 'Movies' won't appear in the main menu on the client. If i check unRAID via telnet (ps -A) the process isn't running anymore and i have to run the start.sh script again.

EDIT: From what i can tell PMS has saved the previous log, not erased it, so here's the link for the log from the crash that happened tonight ... Plex Media Server.old.log

[Tobias Hieta]

Thanks, i'll post the log next time i get a crash. As far as i can tell the process just terminates. If i am watching a movie, it will just stop and then the relevant media section, e.g. 'Movies' won't appear in the main menu on the client. If i check unRAID via telnet (ps -A) the process isn't running anymore and i have to run the start.sh script again.

EDIT: From what i can tell PMS has saved the previous log, not erased it, so here's the link for the log from the crash that happened tonight ... Plex Media Server.old.log

Ah, so a real 'crash'. Interesting. There are ways to debug that.. One of them is to attach a debugger, it requires a bit of work though. I will check with Elan if we have any crash detection that we can enable.

[Richie]

Ah, so a real 'crash'. Interesting. There are ways to debug that.. One of them is to attach a debugger, it requires a bit of work though. I will check with Elan if we have any crash detection that we can enable.

Thanks for the help
I am happy to try the debugger, if it helps sort the problem, although i might need some guidance and will probably ask a few noob questions, as i'm still learning

Let me know when you hear from Elan

[jubei]

Tobias,
If you look at his log, you'll see he's running Plex from a hidden directory. That's his issue right there. That will, without a doubt, cause this issue (it was happening to me). People on the unRAID forum have figured out that if you run it from: /mnt/cache/PMS (or whichever folder you want as long as it's not hidden), there won't be anymore crashes. Weird I know As far as I know, it's only on unRAID.

[Tobias Hieta]

Tobias,
If you look at his log, you'll see he's running Plex from a hidden directory. That's his issue right there. That will, without a doubt, cause this issue (it was happening to me). People on the unRAID forum have figured out that if you run it from: /mnt/cache/PMS (or whichever folder you want as long as it's not hidden), there won't be anymore crashes. Weird I know As far as I know, it's only on unRAID.

That sounds really odd. So if you put plex in a directory that starts with a . it will crash after a while? That at least sounds debuggable